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Job Description:
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know our Team:
You’ll be working for a dynamic and diverse team of professionals who are passionate about our mission and committed to delivering results. The team operates in a fast-paced environment where we face many challenges and opportunities for growth. We foster a culture of collaboration, creativity, and continuous learning, where team members are encouraged to share ideas and feedback to drive innovation and improve our processes
Get to know the Role:
W e are looking for a POS Sales Lead to continuously engage our merchants by listening to their needs, feedbacks, and stay in close communications. Be responsible in training the sales team on various features and might require pitching with them to the merchants. Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners. Lastly, ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
The day-to-day activities:
Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
Managing team performance: You will be most likely working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants
You may be required to travel to other cities within Indonesia as and when required. However, the majority of your time would be spent in Jakarta.
The must haves:
Minimum of 2+ years (for account manager role) , or 4-5 years (for account manager lead role) of sales business development, account management or operations
Experienced in handling and dealing with partners (account management experience)
Experienced in sales of POS business is an added advantage
An exceptional track record of driving revenue through partnerships
Multi-tasking and able to work under pressure and constantly changing environment
Proficient in English is a plus
Passion for the on-demand delivery space, and food delivery in particular
Comfortable to work using laptop and internet
Great communication and negotiation skills Should be able to use Microsoft Excel independently
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
