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Operational Delivery
Property
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Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Government is driving a radical plan to reduce costs and get more value out of the entire public estate and to enable more modern and joined up working across the Civil Service - Defra is committed to contributing to and supporting this plan.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.
Job description
This role is for an Administration Officer who will work with and across all aspects of the Facilities Management service delivery model as part of a team.
The role will sit within a Team that delivers specific outcomes for customers and stakeholders or, within Delivery will also have specific responsibility for delivery of services and projects.
The quality of services delivered to customers will be a key deliverable for the Facilities Management Teams and made transparent to our Customers and Stakeholders.
Please note that this role has been identified as being ‘in scope’ to transfer to a private sector company called ISS, by law, in accordance with the Transfer of Undertakings (Protection of Employment) Regulations (known as TUPE). This means that if you are successful and choose to accept this role, you will TUPE transfer to ISS early next year. We are currently consulting with trade unions in respect of the anticipated transfer. More information will be provided if your application is successful and once you join.
This role is based on site 8:30am - 5.00pm (Monday - Friday) at Blandford Hub, Rivers House, Higher Shaftesbury Road, Blandford, Dorset, DT11 8ST. There is a requirement for occasional travel to other sites to cover absence/leave and provide adhoc support at Depots in Dorchester and Salisbury. A driving licence is therefore required.
Person specification
This is a challenging role with priorities and tasks changing daily so the post holder will need to be highly motivated and able to organise their time/workload to achieve the outcomes required. They will also need to work well alone and also as part of a team.
- Serve visitors by welcoming and directing them appropriately
- Notify company staff of visitor arrival
- Maintain security by following procedures, monitoring the visitor book and checking passes
- Monitoring the facilities help desk, assist with email and telephone calls and liaise with staff
- Delivery of support services including provision of postal and reception services; meeting room bookings; managing and ordering stock maintenance and purchase of office supplies and stationery
No previous experience required as full training will be given.
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
- Communicating and Influencing
- Working Together
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
Things you need to know
Selection process details
Application Process
As part of the application process you will be asked to complete a CV and statements on the specified behaviours.
Further details around what this will entail are listed on the application form.
Sift
Should a large number of applications be received, the initial sift may be conducted using a lead behaviour, Delivering at Pace.
Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses.
Sifting will take place w/c 25 September 2023
Interview
If successful at application stage, you will be invited to interview where you will be assessed on behaviours and strengths.
Interviews are scheduled to take place w/c 9 October 2023, but may be subject to change.
Location
Please be aware that this role(s) will be contractually based in a Defra group workplace/office, Rivers House, Higher Shaftesbury Road, Blandford, Dorset, DT11 8ST
The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.
Travel and subsistence will not be paid for travel to a base office location.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Salary
New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Criminal Record Check
If successful and transferring from another Government Department, a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Full Time Only
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Childcare Vouchers
Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission
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