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Work pattern: Monday to Friday, 37 hours per week
Type: Permanent
We are brave, we are ambitious, we are honest, and we are Citizen!
Our customer’s have spoken, and we have listened!
Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.
Following customer feedback, we have created brand new Neighbourhood Officer vacancies to support our communities by providing more visibility out on our estates, giving us an opportunity to reconnect with our customers.
If you are a customer focussed individual with a passion for helping people and making a real difference to people’s lives, then we would love to hear from you.
As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. In short, you'll ensure that our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour.
In return you will be working for a company that invests in our people. Not only do we have a fantastic benefits package as listed below, we will also look to develop your skills to achieve a level 3 in Chartered Institute of Housing (CIH) through our knowledge academy.
In housing you can make a real difference, the role of Neighbourhood Officer will involve:
- Overseeing tenancy management and estate issues
- Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues
- Dealing with sensitive safeguarding matters
- Carrying our regular block and estate inspections
- Involvement in the management of new build properties for all tenancy management issues
- Conducting tenancy reviews for all properties within the allocated patch
- Reviewing service charges and depreciation
As Neighbourhood Officer, we need you to have:
- Ability to carry out interviews to discuss sensitive customer issues
- Excellent I.T Skills
- Ability to develop successful professional relationships with partners to achieve positive outcomes
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
- Ability to adapt positively to change and be resilient to challenges
- Highly self-motivated and be able to act with integrity
- Current clean driving licence and access to a car
We would be excited if you have:
- Experience working with a Social Housing Provider or similar customer facing role
- Ability to be innovative and look for ways to improve customer experience
Our people are everything and we offer:
- Opportunities for salary progression, which is directly linked to performance reviews
- Additional bolt on to salary for OOH and late shift rotation
- ‘Live work better’ scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension – Citizen matches up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Organisational Sick Pay (benefit increases with length of service)
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
Open Evenings:
We will be holding open events for you to come and have your questions answered by your future colleagues, the Neighbourhood Team!
Why not make the most of this opportunity and come along on one of the dates below, at a time that suits you. We will be there between 4pm – 7pm on all dates.
Tuesday 11th July 2023: St Thomas House, 80 Lee Bank Middleway, Bell Barn Road, Birmingham B15 2AF
Thursday 13th July 2023: 4 Wainwright Road, Worcester, WR4 9FN
Thursday 20th July 2023: 192 Torrington Avenue, Coventry, CV4 9AJ
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: 28 July 2023
Interview date: TBC
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. Alternatively, the closing date may be extended if required.
