Role Summary
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- Liaising with all the Carrier companies we use, to ensure that all Claims are submitted and processed within the appropriate time frames.
- Processing of return cases and requests from customers.
- Responding to customers through Platform and Payment Resolution Centres.
- Working with the operations team to ensure any manual interventions are adhered to.
- Day to day administration.
Key Responsibilities and Accountabilities
- To ensure all Carrier Claims are submitted through the appropriate channels/portal and within agreed time frames
- All Claims and Settlement reporting is maintained and up to date
- Platform and Payment Resolution Centres Service Level Agreements are maintained
- Managing Customer contacts to provide an excellent customer experience.
- Use of local Customer Relationship Management database, to update order information accurately
- Ad hoc admin support
- Cover duties for Claims and Admin Support Manager as necessary
Key Skills, Knowledge & Experience
- Good IT skills – proficient in the use of Microsoft Office Suite of Products
- Numerate
- Excellent written and verbal communication skills
- High attention to detail
- Proactive in identifying issues and able to logically investigate and offer solutions
- Experienced and comfortable working in a target driven environment
- Confident and positive attitude
- Works to own initiative and is an effective member of a team
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