$ads={1}
Purpose of role:
- To provide a friendly, caring and helpful first point of contact to the surgery for all, whether patients or visitors.
- Contribute to the efficient running of the surgery
- Support clinicians in their organisation and communication with patients
RESPONSIBILITIES
- Welcome every patient who calls or visits the surgery in both what you do and what you say
- Stay up to date with and explain clearly to patients how to use the surgery services
- Complete start-up checklist tasks before 08:30 and close-down checklist tasks after 18:30
- Appointment booking, and where needed cancellation, for all clinics as requested by patients
- Appointment booking, and where needed cancellation, for all clinics as requested by clinicians or the practice recall system
- Processing of prescription requests, repeat issues as well as queries
- Verbal giving of test results and planned next steps to patients, as defined by GP or Nurse
- Provide telephone cover and direction of calls throughout the surgery opening hours
- Handle all paper, parcel and verbal communications that come into or go out from reception desk
(Letters, prescriptions, blood forms, deliveries, leaflets, forms etc…)
- Take and record payments for chargeable services and issue receipts
- Stay up to date with all relevant practice protocols and suggest/implement improvements
- Support all clinicians in the resolution of logistical issues during clinic
- Keep the waiting room and reception area tidy and up to date
- Complete all mandatory training and refresher training each year
- Attend and contribute to the majority of the team meetings held throughout the year
- Take responsibility for one of the receptionist individual responsibility areas
TARGET OUTCOMES
100% of appointment bookings made correctly and communicated successfully to patients
Zero prescription processing delays due to error in handling a request
Make at least 2 improvements to practice protocols each year
Team goal: 95% of patients say receptionists are helpful, friendly and caring in the annual survey
LATE SURGERY COVER REQUIRED
This vacancy is for 3 afternoons a week (13:00 - 18:30)
Job Types: Part-time, Permanent
Part-time hours: 29 per week
Salary: £10.42 per hour
Benefits:
- On-site parking
- Sick pay
- Store discount
COVID-19 considerations:
All patients are required to wear a face mask. There are screens at reception.
Experience:
- Receptionist: 1 year (preferred)
Work Location: In person
