On behalf of Nationwide, AMS are seeking a Administrator for a 9-month contract with the possibility of extensions, on a hybrid working schedule within our Nationwide Building Society Moulton Park Office, NN3 6NW. Please note all applicants must be able to travel to the Northampton office for the first 1-2 weeks of starting in the role and on a hybrid working basis thereafter.
We are looking for a dynamic and self-motivated individual to join the PCDR (PPI Commission Document Request) Team. The role predominantly involves data fulfilment and responding to third party queries as part of the DSARs (Data Subject Access Request) framework.
At Nationwide, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.
At Nationwide, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for Nationwide, you’ll have access to a range of benefits, support and resources. For example:
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- Healthy Mind Champions – We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
- Employee Networks – We have nine employee networks, open to all our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our Minds Matter network focuses specifically on mental health and wellbeing.
- Online Resources – Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.
What you’ll be doing
· Collating bespoke document packs in line with third party requests for information in an accurate and timely manner, whilst ensuring the requests are fulfilled entirely and meet the quality and data protection requirements
· Handling inbound and outbound validation calls, ensuring the relevant recording and validation processes are adhered to
· Issuing template and free type adhoc correspondence to third party requests
· Supporting with managing the team’s inbound hard copy requests, including checking validity, scanning to the system and logging new cases
· Applying root cause thinking to your work, to drive improvements in our processes and reporting
Here at Nationwide, we can offer this and so much more...
Administrator- Servicing Department
£11.53 per hour - £ 20,984.60 per year
35 Hours Per Week
Monday to Friday
9am to 5pm
Hybrid Working Schedule with regular attendance in Nationwide Building Society Office Northampton, Moulton Park, NN3 6NW
Nationwide will provide equipment to enable remote working i.e., laptop, mouse, keyboard, monitor, etc.
No annual leave during first 6 weeks of the training period.
Primarily a 9 month contract with the possibility of extension
What you'll bring:
- Excellent written and verbal communication skills
- The ability to self-motivate and manage your time and workload - working to deadlines without supervision
- A high-level attention to detail which enables you to adhere to processes and procedures and produce and present accurate MI when required
- Previous administration experience and data entry skills
- A strong working knowledge of all Microsoft Office applications, including Excel and PowerPoint
- Be UK based with the ability to travel to Northampton Admin Centre (NAC) on a monthly basis to complete the PCDR Returns process
- Preferably a sound knowledge of Nationwide products, particularly Mortgage, Personal Loan and Credit Card and the associated systems such as Quantum Lite, ICL, RBS etc
Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join a major UK building society and start a career journey in financial services.
A stand-out performer will be able to work towards maintaining high performance with a combination of productivity and quality whilst supporting the team with a positive attitude, be actively involved with PRIDE and wellbeing activities and put forward ideas for customer service and efficiency improvements to our existing processes.
If you understand the benefits of working collaboratively within teams then a role here at Nationwide Building Society could be for you. If you feel that this role is for you apply now!
Salary: £21,348.60 per annum
Training: Initial induction will last 3 days, our process training scheme thereafter is side-by-side (or screen share over Microsoft Teams for remote workers) and successful applicants will go through a 4-6-week route to competency on one of our entry level processes.
Benefits: Option to work from home as part of a hybrid working schedule
Schedule:
8-hour shift (7-hour workday + 1-hour lunch break).
Monday to Friday, opportunity for overtime when competent, subject to business needs
Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 9 months
Salary: £11.53 per hour
Benefits:
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
- Overtime
Ability to commute/relocate:
- Moulton Park, NN3 6NW: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (required)
- Administrative: 1 year (required)
Work Location: In person
Reference ID: Customer Administration Aug23
Expected start date: 21/08/2023
