ContactCORP is looking for a self-employed remote client success and service representative to join our client, a fast-growing logistics tech company based in Hong Kong! Our client has operations in Australia, the Asia-Pacific, Canada, The Netherlands, United States, and United Kingdom.
Our client's services enable their own e-commerce clients to successfully scale their businesses globally through their connected, tech-enabled logistics smart cloud platform. They manage storage, fulfilment, and shipping solutions globally for household brands, and recognise that no two clients are the same.
The team are situated in 8 different locations around the world, working remotely and across a number of time zones. The team is adaptable and flexible with life commitments and understand the ever-changing landscape of e-commerce.
Our client is looking for a skilled, mature customer service superstar to join their customer service team today!
Customer Service Representative core responsibilities
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address client, partner and ambassador needs with the goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to clients
- Follow company communications guidelines and procedures under minimal supervision
- Recommend improvements to processes for improved company efficiency and greater client experiences
- Work from your home office, with your own set up and Wi-Fi
Daily and Monthly responsibilities
- Build and maintain expert-level dynamic knowledge of company products and services
- Research information using available resources to satisfy client inquiries
- Build rapport with clients by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to all client inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
- Document issues and resolutions in an electronic database for sales and executive management teams to review
- Respond to, troubleshoot, and resolve daily fulfilment and delivery issues
- Support the team of customer service representatives with resolving client issues using best practice resolution strategies, and sharing learnings
- Support clients and strategic partners using online ticketing and tools, including G Suite, Intercom, Asana, and Notion
- Consistently hold warehouse strategic partners to strict service level agreements (SLAs)
- Provide warehouse strategic partners with clear and concise verbal and written reports of performance, and action plans to improve performance when needed
- Report on the performance of warehouse strategic partners, including in respect of on-time receiving and shipping, inventory accuracy, and packing quality
- Measure, manage and resolve gaps in inventory accuracy
- Work with the operations, sales and marketing teams to maintain the highest standards of client success
- Position includes site visits to our client's UK facilities
What it takes to be an Customer Service Representative
- Bachelor's degree from an accredited university
- Strong English communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Ability to multitask, manage own time, and prioritise conflicting priorities
- Analytical and process-oriented mindset
- Comfortable working remotely with multiple departments in a deadline-driven environment
- Comfortable working in a self-employed position
- Must own your own computer or laptop setup and a strong Wi-Fi connection
- Comfortable with infrequent travel to our client's UK offices and potentially other offices internationally, including Hong Kong headquarters
- Proven experience in a call centre environment is highly desirable
- Interest in e-commerce and logistics is desirable
Further details of the Customer Service Representative role
- Yearly bonus for performance during end of year peak
- Candidates will be placed on a standard 3 month probationary period
- 08:30 - 17:30 :: Monday to Friday
- Wi-Fi expenses paid for usage during work hours
- Clean driving licence required
Apply for remote Customer Service Representative jobs below in 30-SECONDS or call us on 01793 987091.
ContactCORP are acting as a recruitment business in regard to this remote Customer Service Representative job on behalf of our client.
By applying for jobs with ContactCORP ltd, you are consenting to being contacted via email, phone, and text message using the information you have provided. You also broadly consent to ContactCORP forwarding your application associated with this job advertisement to the appropriate client. This action will be undertaken in conjunction with you providing separate consent to do so.
Job Type: Full-time
Salary: £2,800.00-£4,000.00 per month
Benefits:
- Additional leave
- Company events
- Company pension
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Application question(s):
- Are you aware that this is a remote working role?
Education:
- Bachelor's (preferred)
Experience:
- sales: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Reference ID: B3CC06
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