- This is a remote working with no requirements to travel to the office
- Competitive salary of up to £23,300
- Interviewing immediately, must be able to start on 31 July 2023.
- A workplace pension scheme
- 3 weeks mandatory remote training from start date
- Coaching and mentoring, continual support and opportunities for internal progression
- 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners - and growing.
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We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.5 and a Silver Sustainability medal.
The role
We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation both within and outside our contact centre.
You will be provided with 3 weeks of comprehensive training by our award-winning L&D Team. After which you will be surrounded by friendly and supportive colleagues and a line manager who will help build your confidence as you progress.
This is a home-based role that gives you the opportunity for varied working hours, with both full-time and part-time positions available. We work 37.5 hours a week between 08:00 and 18:15, Monday to Friday so you can have your weekends to yourself.
As a Customer Service Advisor, you will deliver an exceptional customer experience focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement.
Working as a first point of contact for our valued partners and customers, you will also:
- Communicate effectively via telephone and email and deal courteously with enquiries or requests from customers and partners
- Process customer/partner information in accordance with company processes and procedures
- Ensure that you comply with industry regulations in line with business requirements
- Keep up to date with all organisational changes in order to provide up-to-date information to customers
Who are we looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
We are looking for a Customer Service Advisor with:
- Experience of delivering excellent customer service
- Good verbal and written communication skills
- The ability to work well in a fast-paced environment
Experience of dealing with a high volume of calls in a targeted environment would be beneficial to your application. Experience in a Financial Services would also be advantageous.
Please note, you must have the right to work in the UK and reside in the UK from the start date of this role. Due to the remote nature of the role, we have to ensure our systems will operate sufficiently from your remote working location. You will be asked to provide your internet speed during the application process.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
